ADS Biotec is committed to partnering with our customers to ensure optimal use of our products. It is our aim for ADS Biotec Customer Support to provide our customers with exceptional support for our products. Our support process begins prior to installation with site surveys for ensuring instrument placement to fit customers’ facilities and applications, and to prepare for installation and training. We will ensure users are trained properly and be at your service when you need support. Our Customer Support staff has the knowledge and experience to ensure productive relationships with our customers.